As a Guest Experience Agent, you will provide expert knowledge of the brand and products to uncover their needs and recommend personalized solutions that will help guests create experiences and memories like no other destination. You will represent Villatel as both a guide and a salesperson, offering your expertise to help solve guests’ problems.

• Observe, study, and understand the needs of guests
• Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, and many others
• Become a product expert! Know our homes to walk all guests through them via phone
• Be a Villatel ambassador, so that potential guests know the value and the difference we add.
• Motivated and driven to close all inquiries into bookings
• Work within a Property Management System (Track), to enter new bookings and modify existing bookings
• Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs and/or guest preferences
• Researches and provides information in order to accommodate special needs
• Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs

• 2 years of reservation experience in travel or hospitality is required, preferably in vacation homes
• Competitive in nature and motivated to close every lead into a booking!
• Effective communication skills in spoken and written formats with both internal and external customers. Attention to detail
• Understanding property management systems and a broad understanding of Vrbo and Airbnb platforms
• Demonstrated ability to utilize internal computer software, web-based resources, and Microsoft Office programs. Ability to learn and utilize multiple systems in the completion of job functions
• Ability to work in a fast-paced, metric-driven environment
• Decision-making skills in situations where variables exist. Ability to assess situations and make mutually beneficial decisions within established guidelines
• Sales skills including positioning products to meet customer needs

Why work at Villatel? We love love, love vacations. For ourselves, sure (don’t get too excited). But more importantly, for the tens of thousands of guests that visit us each year looking to have the most incredible experiences of their lives. Our mission? Exceed their expectations every single time—by offering vacation rentals and a level of service that is consistently luxurious, reliable, and financially attainable.

As the first-ever “flag” hospitality brand in the vacation rental sector, we simultaneously design, maintain, and service every home we put on the market. So, unlike the average vacation rental platform, we don’t just hope our homes and guest experiences are up to snuff. We actively make themas incredible as we can—by owning every step of the process.